Refund Policy

30-Day Money-Back Guarantee

We stand behind the quality of our courses. If you are not completely satisfied with your purchase, you may request a full refund within 30 days of your purchase date.

How to Request a Refund

To request a refund, please contact us at [email protected] with your order details. Include your transaction ID or the email address used for the purchase.

Refund Processing

All payments and refunds are processed through Bright Market, LLC d/b/a FastSpring ("FastSpring"), our authorized payment processor. FastSpring is the Merchant of Record for all transactions on Drawize Academy.

Once your refund request is approved, FastSpring will process the refund to your original payment method. Refunds typically take 5-10 business days to appear in your account, depending on your payment provider.

Eligibility

All course purchases are eligible for a refund within 30 days of purchase. There are no restrictions or conditions on refund requests made within this timeframe.

Contact Information

Drawize Academy is operated by Lomboos d.o.o..

For questions about refunds or our refund policy, please contact us at [email protected].

Payment Processor

Bright Market, LLC d/b/a FastSpring is our Merchant of Record and handles all payment processing and refunds. By making a purchase, you also agree to FastSpring's Terms of Service and Privacy Policy.